What is ISO/IEC 20000?
This document specifies requirements for an organization to establish, implement, maintain, and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery, and improvement of services to meet the service requirements and deliver value.
Why is IT service management important for you?
Build up your skills and help your organization to successfully undergo the ISO/IEC 20000 procedures and the implementation of an effective IT service management system. When implementing an effective ISO/IEC 20000 you demonstrate your ability to design, deliver and improve the services. ISO/IEC 20000 certificate demonstrates your determination to achieve a certain level of professionalism and trustworthiness.
Benefits of ISO/IEC 20000 IT service management
How do I get started with ISO/IEC 20000 Training?
INTI.Q has the right training for you. Learn more about IT service management through the ISO/IEC 20000 training course. Find below the training that best suits you:
| TRAINING COURSE | LEARNING OBJECTIVES |
 |
|---|---|---|
| ISO/IEC 20000 INTRODUCTION | Understand the main concepts of an IT Service Management System (IT SMS) | 1 DAYS |
| ISO/IEC 20000 FOUNDATION | Gain knowledge on the principles and process of IT SMS implementation | 2 DAYS |
| ISO/IEC 20000 LEAD IMPLEMENTER | Develop the skills and competence to implement and manage an IT SMS based on ISO/IEC 20000 | 5 DAYS |
| ISO/IEC 20000 LEAD AUDITOR | Gain the skills and knowledge to perform EOMS audits | 5 DAYS |
| ISO/IEC 20000:2018 TRANSITION | Learn the updates on the new ISO/IEC 20000 standard and help organizations transition to, and comply with the new requirements | 2 DAYS |